Let’s flip a coin. It’s a marketing coin. One side is your business today and the other is tomorrow. As this is a coin, you might have guessed this is about money. I am always interested in improving today’s revenue but passionate about long-term profitability. Given...
Honestly, I don’t believe most businesses care a whit about customer satisfaction. Maybe if it was an app. A whit is a small tiny part of something larger, e.g., he has not a whit of sense; he cared not a whit about money. I think they do care deeply about the...
Ah, customer satisfaction — the soft metric that bites hard, especially in B2B, where we are not blessed with oceans of prospects and customers. Long-term B2B success is inextricable from the human relationship. You might treat customer satisfaction as soft, but your...
Generative AI presents B2B marketers with a rather unique opportunity — to establish an unassailable competitive advantage. Here’s the catch: You need to have what it takes to seize this opportunity and make it yours. There are 3 critical success factors. You need to:...
Three Coins in the Fountain is the title song (sung by Frank Sinatra) from a classic film about 3 American women working and looking for love in Rome. It refers to the Trevi Fountain, where visitors make a wish and toss in a coin, right hand over the left shoulder....
Hi, this is Rachel at Cardholder Services. My gosh, how does she do it? What stamina! She calls at all hours and from all over the country, and from a new phone number each time! In fact, several times caller ID said the call was coming from my own phone number....
Often it seems as if sales and marketing work for different companies, and often, they wish they did. However grim this may seem, truly effective b2b prospecting can't be achieved without cooperation. Our experience is that sales usually follows-up only to 30% to 34%...
We recently conducted Prospect Persona research with C-Suite executives worldwide. An inescapable observation is that in b2b content marketing, we speak before we listen, that most content is based on assumption of need rather than firsthand knowledge of what...
The success of marketing innovation correlates with the success of implementing change. Marketing may realize that all systems and processes must be retooled to become more customer centric. However, if the cultural change is not managed successfully, these will be...
Every champion of a product or service believes in their heart that their target is the CEO. They need to find a way into CEO's consciousness. That the illumination of their message will pierce the maelstrom like a lightning bolt and all, from there, will be smooth...